dk99 Privacy Policy

Information We Collect

dk99 collects personal information necessary to provide you with a safe, compliant, and enjoyable gaming experience. We gather information in two primary ways: information you provide directly to us and information collected automatically as you use our services.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal data:

• Full name, date of birth, and national identification number (NID) or passport number for KYC verification
• Email address, phone number, and home address including district (Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, etc.)
• Username and password (stored in hashed, non-reversible form)
• Payment method details such as your bKash, Nagad, or Rocket mobile wallet numbers used for deposits and withdrawals
• Correspondence records when you contact our customer support team via email or chat

Information Collected Automatically

When you access or use the dk99 platform, certain technical information is collected automatically through cookies, log files, and similar tracking technologies. This may include:

• IP address, device type, operating system, and browser type
• Geolocation data (country and city level) to enforce regional access rules
• Pages visited, session duration, click patterns, and referral source
• Game history, betting patterns, and transaction logs for account management and responsible gaming purposes

How We Use Your Information

dk99 uses the personal information we collect solely for legitimate purposes related to the operation, improvement, and security of our platform. Specifically, your data is used to:

• Verify your identity and age as part of our KYC and responsible gaming obligations (players must be 21 years or older)
• Create and manage your dk99 account, process deposits and withdrawals via bKash, Nagad, Rocket, and other payment partners
• Detect and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats
• Provide customer support, respond to your queries, and resolve account disputes
• Send you account-related notifications, security alerts, and (where you have opted in) promotional updates about bonuses, new games, and seasonal offers
• Improve platform performance, optimize game recommendations, and conduct internal analytics to enhance your overall experience

Data Sharing and Disclosure

dk99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share specific data in the following limited and controlled circumstances:

Service Providers and Partners

We work with trusted third-party service providers who assist us in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay), game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), identity verification services, and IT infrastructure providers. These partners are contractually bound to use your data only for the specific services they provide to dk99 and may not use it for any other purpose.

Legal and Regulatory Obligations

dk99 may disclose your personal data when required to do so by applicable law, court order, or regulatory authority. This includes disclosures necessary to investigate potential fraud, enforce our Terms and Conditions, or protect the rights, property, and safety of our platform, employees, and players.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of dk99's assets, your personal data may be transferred as part of that transaction. We will notify you via a prominent notice on the platform before your data becomes subject to a different privacy policy as a result of such a change.

Payment Data and Security

Handling payment information is a matter we treat with the highest level of care. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or any other accepted payment method, we collect only the minimum data necessary to process that transaction — typically your mobile wallet number and the transaction reference code.

All payment data is transmitted over SSL-encrypted connections. We do not store full card numbers or full bank account details on our servers. Payment processing partners are required to comply with applicable financial data protection standards as a condition of their partnership with dk99.

Despite the robust security measures we have in place, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to use a strong, unique password for your dk99 account and never share your login credentials with anyone.

Cookies and Tracking Technologies

dk99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyze how our site is used. We use three main types of cookies:

• Essential cookies — required for the platform to function correctly, including session authentication, security tokens, and user preference settings
• Analytics cookies — used to understand how visitors interact with our platform so we can improve navigation, content, and performance
• Functional cookies — used to remember language preferences, game settings, and other personalization choices to provide a more tailored experience

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our platform and could prevent you from accessing certain features, including your account dashboard and payment pages.

Your Rights as a User

dk99 respects your right to control your personal data. Subject to verification of your identity, you have the following rights with respect to the information we hold about you:

• Right of Access — you may request a copy of the personal data dk99 holds about you, including what categories of data are stored and for what purpose
• Right of Rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it
• Right of Erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations
• Right to Restrict Processing — in certain circumstances, you may request that we limit how we process your data while a complaint or request is being reviewed
• Right to Withdraw Consent — where processing is based on your consent (e.g., receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team using the email address provided in the Contact Us section below. We will respond to all verified requests within 30 days of receipt.

Data Retention

dk99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. For active accounts, your data is retained for the lifetime of the account and for a defined period after account closure to meet any applicable legal, audit, or dispute-resolution obligations.

Transaction records and financial data are typically retained for a minimum of five years following the date of the last transaction to satisfy financial compliance requirements. Marketing-related data (such as email opt-in preferences) is held only for as long as you remain subscribed or until you withdraw consent. When data is no longer required, it is securely deleted or anonymized in accordance with our internal data governance procedures.

Third-Party Links

The dk99 platform may from time to time contain references to third-party services or platforms, such as game providers or payment partners. These third parties have their own privacy policies, and we have no responsibility or liability for the content or practices of any external website or service. We encourage you to review the privacy policy of every service you interact with before providing any personal information.

Children's Privacy

dk99 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal data, please contact us immediately so we can take appropriate action to remove that information from our systems.

Changes to This Privacy Policy

dk99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the platform. Your continued use of dk99 following the posting of changes constitutes your acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how dk99 is protecting your information. If you disagree with any changes to this policy, you should discontinue your use of the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data dk99 holds about you, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing all enquiries promptly and transparently.

You can reach us by email at [email protected]. Our team is available 24/7 to assist players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We aim to respond to all privacy-related enquiries within 2 business days.